Refund policy

For norsk versjon, se Personvernerklæring.

Return and Refund Policy

Last updated: July 5, 2026

We want you to be completely satisfied with your gourmet gifts and products from Delikatematgaver. Because our products primarily consist of food items, confectionery, perishable goods, and assembled gift baskets, specific rules regarding returns and the right of withdrawal apply under Norwegian legislation.

1. Exceptions to the Right of Withdrawal (Gift Baskets and Perishable Products)

The Norwegian Right of Withdrawal Act (angrerettloven) generally applies to online shopping, but makes explicit exceptions for goods that deteriorate rapidly, have a limited shelf life, or where the seal has been broken on items that cannot be returned due to health protection or hygiene reasons.

There is no right of withdrawal on our gourmet food gifts, chocolate gifts, fruit baskets, or flowers.
If a non-food item (such as a perfume or an accessory) is included as part of an assembled gift basket, the entire gift basket is exempt from the right of withdrawal.
Gift baskets cannot be opened, broken down, or partially returned.

2. Complaints Regarding Damage or Defects

If a gift basket or a delivery has been damaged during transit, or does not match your order, you are fully covered by your right to file a complaint (reklamasjon).

Report within the deadline: For defects or transit damage, you must contact us within 5 working days of delivery.
Documentation: Send an email detailing the issue along with photographs of the damaged product or delivery to salg@delikatematgaver.no.
Upon an approved complaint, we will either dispatch a replacement free of charge or issue a full refund.