Shipping policy

Shipping and Delivery

Last updated: August 5, 2026

We do our utmost to ensure that your gourmet food gifts are delivered safely, quickly, and in perfect condition. Here you will find information about how we deliver our products in Greater Oslo and to the rest of Norway.

1. Delivery in Greater Oslo (Own Courier)

  • Delivery Date: We deliver with our own couriers in Oslo and guarantee delivery on your selected date.

  • SMS Notification: We send an SMS to the recipient in advance to confirm that someone is available to receive the gift. If we do not receive a response to this message, the guarantee of delivery on the exact date is void.

  • Customer Responsibility: It is very important that temperature-sensitive goods, such as gourmet food and chocolate, are received upon delivery to ensure their quality.

2. Delivery to the Rest of Norway (Bring)

  • Carrier: Shipments to addresses outside Oslo are sent safely and efficiently with Bring.

  • Delivery Time: Normal delivery time is 1–3 business days.

  • Exact Date: Unfortunately, we cannot guarantee a specific delivery date on the day outside Oslo, as this is managed by Bring's delivery routes.

  • Holidays: During major holidays (such as Christmas and Easter), we recommend placing your order well in advance due to increased volume with the carrier.

3. Correct Delivery Information

  • The customer is fully responsible for providing complete and correct delivery information when ordering (recipient's full name, exact street address, apartment/floor number if applicable, and a valid phone number).

  • If a delivery is delayed or fails because the information provided was incorrect or incomplete, the order will not be refunded.

4. Uncollected Packages, Refused Delivery, and Returns

  • Disposal of Food Items: If the recipient refuses to accept the gift, or if the package is not collected from the pickup location within the deadline, the package will be returned to our warehouse. For hygiene and food safety reasons, all food items and edible products in returned packages are immediately destroyed (discarded). The order will not be refunded.

  • Return Costs: Bring charges us for return shipping when a package is not collected or accepted. The customer is responsible for covering this return cost.

  • Reshipping: If you wish for us to send a new gift, a brand-new order must be placed in the online store at full price.