Terms of service

For norsk versjon, se Betingelser og vilkår.

Terms of Service

Last updated: July 5, 2026

These general terms and conditions apply to all sales of goods and services from delikatematgaver.no to consumers, businesses, and public sector entities.

1. The Parties

Seller: Delikate Matgaver (Org. number: NO 993 879 770 MVA).
Contact Information: Email: post@delikatematgaver.no | Phone: +47 472 34 576.
Customer: The person or legal entity specified as the buyer in the order documentation.

2. Ordering, Prices, and Payment

All prices in the online store are displayed in Norwegian Kroner (NOK). Prices may be shown with or without Value Added Tax (MVA) depending on the selected settings on the website.
B2B and Public Sector: We offer formal EHF invoicing (Electronic Commerce Format) for companies and public sector entities. This option requires a cleared credit check.

3. Personal Data

In connection with your order, you agree that we store and use your information to fulfill our obligations to you. We will not share your personal data with third parties.

4. Replacement Goods

In the event that certain items are out of stock, we will substitute them with equivalent or better alternatives of equal or higher quality. Our baskets are beautifully wrapped in cellophane with elegant ribbons to ensure the perfect gift experience.

5. Delivery Information and Customer Responsibility

The customer is responsible for providing complete and correct delivery information (name, street address, door code/number, and phone number). If a delivery is delayed or fails due to incorrect or incomplete information, the order will not be refunded.

6. Delivery in Greater Oslo and the Rest of Norway

Greater Oslo: We manage our own deliveries and guarantee delivery on your requested date. We send an SMS to confirm that the recipient is available. If we do not receive a reply to the SMS, the exact-date delivery guarantee becomes void.
Rest of Norway: Shipping is handled via Bring (normally taking 1–3 business days). We cannot guarantee an exact delivery date outside of Oslo. During major holidays (Christmas/Easter), we highly recommend placing orders well in advance due to peak carrier volumes.

7. Refused Deliveries, Unclaimed Packages, and Return Costs

The customer is responsible for ensuring the recipient is available for delivery or that the package is collected from the pickup point within the carrier's deadline.
Return and Destruction: If the recipient refuses to accept the gift, or if the package remains unclaimed and is returned to us, the order will not be refunded. Because our products contain food items, they cannot be resold or redistributed due to food safety and hygiene regulations. All food items contained within returned packages are immediately destroyed (discarded).
Costs: In the event of a return, the carrier (Bring) charges us a return shipping fee. The customer is liable for this cost. Should the customer wish to send a new gift, a completely new order must be placed at full price.

8. Right of Withdrawal and Complaints

Pursuant to Section 22 g of the Norwegian Right of Withdrawal Act (angrerettloven), the right of withdrawal does not apply to goods that deteriorate rapidly or have a short shelf life. As all of our gift packages contain food and beverage items, the entire purchase is exempt from the right of withdrawal.
If you receive an item that is damaged or defective, you must contact us at post@delikatematgaver.no within 5 working days at the latest. We follow the complaints procedures outlined in the Norwegian Consumer Purchases Act (forbrukerkjøpsloven). Please attach photographs documenting the damage. For full details, please refer to our Return and Refund Policy.

9. Dispute Resolution

We encourage you to contact us directly if you have any questions or complaints. Should we fail to reach an amicable agreement, you may submit a complaint to the Norwegian Consumer Authority (Forbrukertilsynet) for mediation (www.forbrukertilsynet.no).